Best Auto Repair, Houston

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INSURANCE QUESTIONS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 713-263-9082 or make an appointment online!

What People Say About Us

Houston
Houston
  • reviewiconMy go-to shop
    Car & Truck Care, near Houston, TX
    , 03/04/2020

    I've allowed this shop to work on my cars for the past 6 years. My mother needed work done on her SUV, and they were timely and cost effective. My best friend also has had his vehicle serviced here since 2012. Highly recommend.

  • reviewiconMy go-to shop
    Car & Truck Care, near Houston, TX
    , 02/04/2019

    Honest, timely, and great prices.

Houston
  • reviewiconReasonable Prices and Quality Service
    Engine & Transmission, near Houston, TX
    , 01/16/2019

    Firstly, I called ahead and described to Michelle what another shop estimated the work needed on my 2008 Camry was going to take. She quoted me 50% less. An hour and a half after I dropped it off, my car was ready and the bill decreased another 25%. Two ignition coils later and the car drives smoother than ever. Thanks to Don Jose and Michelle for running a well oiled machine!!!

  • reviewiconReasonable Prices and Quality Service
    Engine & Transmission, near Houston, TX
    , 02/19/2020

    They get the job done!

Call us for service: 713-263-9082

ACDelco
ASE (Automotive Service Excellence)
O'Reilly Auto Parts
TECH-NET
World Pac
ASA (Automotive Service Association)
Advanced
xl parts
Imc
  • Car Care Aware